HR Helpdesk & Ticketing System

HR Helpdesk & Ticketing System for Seamless Employee Support

Handling employee queries manually through emails, calls, or spreadsheets leads to delays, miscommunication, and lack of accountability.

Groniva offers a centralized HR Helpdesk & Ticketing System that automates employee support, improves response time, and ensures complete visibility into HR operations.

What is an HR Helpdesk System?

An HR Helpdesk is a ticket-based support system where employees can:

Raise queries or requests
Track status in real-time
Receive structured responses
Escalate unresolved issues

It transforms HR support into a structured, measurable, and scalable process.

Why HR Helpdesk is Critical

Reduce HR Workload
Automates repetitive queries and reduces manual intervention.

Faster Resolution Time
Structured workflows ensure quick responses.

Improved Transparency
Employees can track ticket status anytime.

Better Employee Experience
Professional and consistent support builds trust.

Key Features of Groniva HR Helpdesk

1. Ticket Creation & Management

Raise tickets via web/mobile
Categorize by issue type (payroll, leave, IT, etc.)
Priority-based handling

2. Automated Ticket Assignment

Auto-routing to relevant HR teams
Department-based assignment
SLA-driven workflows

3. SLA & Escalation Management

Define response & resolution SLAs
Auto-escalation for delays
Alerts & notifications

4. Multi-Channel Support

Web portal
Mobile app
Chatbot integration
Email integration

5. Knowledge Base Integration

FAQs and help articles
Self-service resolution
Reduced ticket volume

6. Real-Time Tracking & Notifications

Ticket status updates
Push notifications
Resolution alerts

AI-Powered HR Support

Groniva integrates Generative AI to enhance helpdesk efficiency:

AI Chatbot Assistant

Instantly answers common queries
Reduces ticket load

Smart Ticket Categorization

Automatically classifies tickets
Routes to correct department

Predictive Resolution

Suggests solutions based on past tickets

Automated Responses

Draft replies for HR teams

Integration with HRMS Ecosystem

HR Helpdesk integrates with:

Employee Self-Service (ESS)
Payroll system
Leave management
Attendance system
Mood Bot (sentiment alerts)

This ensures context-aware support.

HR Helpdesk for Contract Workforce (CLMS)

Groniva extends helpdesk capabilities to contract workers:

Contractor query management
Vendor coordination
Site-level issue tracking
Compliance-related support

Use Cases Across Organizations

Corporate

Payroll queries
Policy clarifications

Manufacturing

Shift & attendance issues
Shop-floor support

Construction

Contractor issue resolution
Site-based queries

Logistics

Field workforce support

Business Impact

Organizations using HR Helpdesk systems achieve:

60% reduction in HR queries
Faster resolution times
Better tracking & reporting
Improved employee satisfaction

Analytics & Reporting

Ticket volume analysis
SLA compliance reports
Department-wise query trends
Resolution time tracking

Security & Data Governance

Role-based access control
Secure ticket data storage
Audit logs
Data encryption

Why Choose Groniva HR Helpdesk?

AI-powered automation
HRMS + CLMS unified system
Scalable SaaS architecture
Customizable workflows
Real-time analytics

Pricing & Deployment

Pricing

Per employee/month
Add-on module

Deployment

Cloud-based (AWS infrastructure)
Secure & scalable

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Our Product Features

Core HR & Workforce Management

Alumni Portal Employee Management Employee Self-Service (ESS) Manager Self-Service (MSS) Workforce Management Org Structure - Multi-Company Role & Permission Management Exit Management Digital ID Cards (QR / Aadhaar-based) Geo-Fencing & GPS Attendance Shift Management Roster Management Shift Bidding / Swap Management Contractor vs. Permanent Worker Differentiation Leave Management Attendance & Arrear Adjustments Overtime & Comp-off Management State-wise Holiday Calendar Automation

Recruitment & Onboarding

Applicant Tracking System (ATS) Recruitment Lifecycle Recruitment Ecosystem Candidate Database Candidate Portal Interview Scheduling & Feedback Offer Management Consultant Portal Campus Hiring Onboarding Management Vendor Onboarding Referral Hiring Portal Background Verification Integration Offer Letter Compliance Template

Payroll & Finance

Payroll & Finance Standard Payroll CLMS Payroll Bonus Management Gratuity Management LTA Management Loans & Advances Variable Payouts Reimbursements GST-Compliant Reimbursements Multiple Salary Structures Salary Advance / Earned Wage Access Multi-Bank Direct Transfer Support Increment Budgeting & Posting Increment Calculator Full & Final Settlement Automation (FnF)

Performance, Talent & Career Development

Succession Planning Talent & Performance Management Goal Setting (SMART + OKR) Performance Reviews & Cycles Continuous Feedback 360° Feedback (with client access) Multi-Stakeholder Feedback Normalization & 9-Box Matrix Competency Mapping (linked to NSDC/NAPS) Skill Inventory & Gap Analysis Career Pathing / Internal Mobility PIP (Performance Improvement Plan)

Learning & Development (L&D)

Learning Management System (LMS) Micro-learning & Mobile Learning Support Certification Management Integration with Indian e Learning Portals CXO Dashboard for Learning & Growth

Employee Engagement & Culture

Employee Engagement Engagement & Culture Poll Management Survey Management Rewards & Recognition Reward Points Management Appreciation Budgets Fundraiser Support Mood Bot Birthday / Work Anniversary Automation Internal Social Wall / Community Feed Pulse Surveys (real-time engagement)

Analytics & Insights

People Analytics Attrition Analytics Diversity & Inclusion Reports Cost-to-Company (CTC) Breakdown Reports CXO Dashboard (Cross-functional)

Communication & Collaboration

Communication Management Announcement Management Letter Management Inbox Management

Operations & Utilities

Employee Asset Management Asset Return & Clearance Workflow (exit) Travel & Expense Management Transport Management Meal Card / Wallet Integration Canteen Management Visitor Management Utility Management Workflow Management HR Help-desk / Ticketing System Biometric Device Management Document Drive eKYC & Document Verification

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